CompleteCase Review for 2021

CompleteCase Review

The Bottom Line

4.0 Great

If you’ve been looking at online divorce options, you’ve likely come across CompleteCase. They’re one of the original online divorce services with over 700,000 customers in the last 20+ years. Learn why we believe they're no longer the best choice (and who we recommend instead).

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When it comes to DIY divorce, there is no shortage of options to choose from. And CompleteCase is one of the most well-known.

But how does CompleteCase stack up to the competition?

Despite its solid reputation, CompleteCase is not our top pick for DIY divorce.

(Though they did earn an honorable mention with our #3 spot overall…)

With a recurring monthly fee that kicks in after 30 days, there are better, cheaper options that I recommend instead.

Spoiler Alert: After extensive testing, I recommend 3StepDivorce is the best online divorce company. You can read the full review here. Or go to 3StepDivorce now to get started for only $84.

In this in-depth review, I’ll break down exactly what you need to know about CompleteCase – the good, the bad, and the ugly. Let’s dive in.

Table of Contents:
  1. What is CompleteCase?
  2. How Does CompleteCase Work?
  3. How Much Does CompleteCase Cost?
  4. Is CompleteCase Legitimate?
  5. CompleteCase Reviews
  6. Pros and Cons of CompleteCase
  7. Who Should Use CompleteCase?
  8. What is the Best Online Divorce Service?
  9. CompleteCase FAQs
  10. Final Verdict

What is CompleteCase?

CompleteCase.com

CompleteCase is another force to be reckoned with in the world of DIY online divorce.

Their internationally acclaimed program is designed for couples that want to avoid the burdensome cost and timeline of a traditional divorce.

CompleteCase DIY divorce service

With easy-to-follow instructions and a user-friendly interface, CompleteCase can guide you across the divorce finish line with little to no hassle (and no attorney invoices!)

How Does CompleteCase Work?

It appears CompleteCase has taken a page out of the 3StepDivorce process.

CompleteCase also promises a simple and streamlined approach to settling an uncontested divorce, in as little as 3 steps:

Step 1 – Select your State, and find out if you’re eligible for online divorce

You can head right over to CompleteCase.com to get started.

CompleteCase process

For the CompleteCase service to work effectively, you’ll want to start by confirming whether you:

  1. Know where your spouse is
  2. Have an uncontested divorce
  3. Have any children under 18

FYI – It’s worth noting that upon testing, we were labeled as a ‘Qualified Candidate’’ despite answering NO to any or all of these questions.

Step 2 – Complete a simple online interview in 30 minutes or less

Similar to other online divorce platforms like 3StepDivorce and It’s Over Easy, you’ll answer questions covering topics such as:

  • Date and location of marriage
  • Children and/or pregnancy
  • Community property
  • Community debt
  • Sources of income, etc.

Tip: The more prepared you are heading into the online interview, the faster you’ll be able to complete the questionnaire (maybe even in as little as 30 minutes!).

Step 3 – Print your completed forms, and follow step-by-step filing instructions

Once the documents are complete, you will have immediate access to them online.

You can print the forms from the comfort of your home, or request them by paper mail.

Worried that you made a mistake? Forgot to include an important piece of information?

Fear not – CompleteCase allows you to make changes and reprint your forms as necessary. There are no additional fees for these changes.

How Much Does CompleteCase Cost?

CompleteCase claims they can save you 80%-90% as compared to a traditional divorce.

Their pricing model is two-fold.

First, you’ll pay a one-time flat fee of $299. This fee grants you access to your documents and other resources on the CompleteCase platform for 30 days.

After 30 days you will no longer have access to these documents unless you extend your subscription on a month-to-month basis.

The cost for monthly access beyond the 1st 30 days is $24.99/month.

Keep in mind that as with most online divorce services, there will be document filing fees paid separately.

Be rest assured that your documents will be accepted by the court, because if they aren’t, you’ll be eligible for CompleteCase’s 100% money-back guarantee.

Is CompleteCase Legit?

CompleteCase is certainly a legitimate service that’s earned its place on our list of top online divorce companies for 2021.

In business for 19 years, CompleteCase boasts an “A-” rating from the Better Business Bureau.

CompleteCase BBB Rating

CompleteCase reviews on the BBB website are a mixed bag of good and bad.

CompleteCase BBB Reviews

After some research, it appears many of the bad ratings came from surprised customers that didn’t expect a recurring monthly charge of $24.99.

In defense of CompleteCase, they are very clear about this monthly fee on their website.

On the flip side, charging a recurring monthly fee for access to documents is not a customer-friendly approach, despite the relatively low cost.

CompleteCase Reviews

As a veteran player in the world of online divorce, CompleteCase has had its fair share of media coverage. They’ve been featured in TIME, USA Today, ABC, and CBS, to name a few.

They also have a steady presence on various review sites, such as TrustPilot, which reflects a rating of 4.1 out of 5.0 stars.

completecase trustpilot reviews

completecase reviews

A bulk of the 1 and 2-star reviews were given by customers that appear frustrated by having to pay a recurring monthly expense for continued access to documents.

There are also bad reviews about the responsiveness of their customer support department. However, it appears that CompleteCase responds to these negative reviews promptly, and offers solutions for the customer.

completecase legit

Pros and Cons of Complete Case

At this point, you should know that CompleteCase is a solid overall option to consider.

Despite the obvious pitfalls with the service, such as their recurring monthly fee, there are plenty of compensating factors that can make it worthwhile.

What We LikeWhat We Don’t Like
  • Complete forms in as little as 30 minutes
  • 19 years of experience in the online divorce arena
  • Guarantee of court-acceptance, or a 100% money-back rebate
  • Completed documents can be accessed immediately via PDF, or mailed to your home
  • The site and services were created by experienced family law attorneys
  • Large database of resources in their Resource Library
  • Access to a local family law attorney if the situation warrants 1-to-1 guidance
  • Unlimited support by phone and email
  • Limited access for 30 days, then a recurring monthly access charge. Note: This gets expensive if you don’t finish quickly
  • There’s an additional fee to have forms mailed to you, versus downloading a PDF version
  • Legal advice is an add-on product, and not included with your initiation fee or subscription
  • The site does not sell blank forms for download or printing.

Who Should Use CompleteCase?

Anyone thinking about DIY online divorce should consider using CompleteCase.

The service is most suitable for customers that:

  • Are facing an uncontested divorce
  • Don’t have young children
  • Have a relatively simple financial situation

One thing we would add to this list of requirements for CompleteCase is that you must be willing and able to work quickly.

They promise to make things fast and easy, and they certainly deliver on this promise, with forms ready in as little as 30 minutes.

However, you must work fast in order to make this worthwhile.

If you’re slow to reach an agreement, or slow to complete the process as a whole, you may be left holding the bag.

At $24.99/month starting on Day 31, the cost for this service can add up quickly if you don’t work effectively and efficiently.

What is the Best Online Divorce Service?

Despite 3StepDivorce holding the #1 spot as our top online divorce service, CompleteCase isn’t too far behind.

CompleteCase snagged an honorable mention with the #3 spot on our list, and rightfully so.

We hold them in higher regard than a number of other options including LegalZoom and DivorceWriter.

They have a simple online interface with easy-to-complete forms, responsive customer service, and the all-important money-back guarantee.

However, we can’t ignore the recurring monthly fee for access to documents. It is too risky of a proposition for cost-sensitive customers, and it can quickly balloon out of control if not carefully monitored.

Here’s how CompleteCase stacks up against the competition:

3-Step Divorce3StepDivorceCompleteCaseCompleteCaseIt’s Over EasyIt’s Over Easy
BBB RatingAA-Not Rated
TrustPilot Review4.6 of 5.0 (1500+ reviews)4.1 of 5.0 (275+ reviews)3.4 of 5.0
(10+ reviews)
Pricing$299 flat fee, no hidden charges$299 flat fee, plus $24.99/mo for usage after 30 days$950 Pro Plan, or $2,500 Premium Plan
Payment PlanYes, up to 4 monthly installmentsNoNo
Money Back GuaranteeYes, court acceptance or 100% money backYes, court acceptance or 100% money backNo
Bonus FeatureOnline Negotiation ToolLive Lawyer FeatureOnline Course and Workbook
Resource LibraryYesYesYes
Negotiation ToolsYesNoYes
Site SecurityVerisign encryption and McAfee SecureMcAfee SecureN/A
Live Support by Phone or EmailYesYesYes

CompleteCase FAQ

How long does it take to fill out an interview with Complete Case?

The average time to go through the Complete Case process is just under half an hour.

What if I have children or unresolved issues regarding property division.

CompleteCase is equipped to handle these issues as part of your uncontested divorce. If you have disagreements and can’t resolve these issues, you should consult an attorney to protect your interests.

How much money can I save using Complete Case?

CompleteCase estimates that the average savings of using their services vs. hiring an attorney comes out to $3,750.

Does CompleteCase work in my state?

Yes. CompleteCase works in all 50 states and Washington DC. It works for Canadian provinces as well.

Does it matter where we were married?

No. A divorce should be filed where you or your spouse currently live. If either spouse has lived in the state where you intend to file, you can use our service as long as you meet residency requirements. Check your state info for specific residency requirements.

What software programs will I need?

You’ll only need Adobe Acrobat, to create pdf files, so you can view and print the forms. If you don’t already have it, you can download Adobe Reader for free.

Can I change my answers after I fill out a form?

Yes. You can return to your account and make changes as long as your account is active. You can pay for extended file storage beyond your original 30-day account by paying a small monthly fee.

What if I have legal questions while I’m completing the forms?

Complete Case employees can’t answer legal questions. However, each of the questions asked during the process has a simple explanation, and most have topic-specific laws available for your reference. If a lawyer is required, the site’s Live Lawyer feature can connect you to a lawyer licensed in your state for an additional small fee.

Does my spouse need to sign the documents?

Yes. This service works best when both spouses are in agreement so both parties are already willing to sign. Of course, you don’t need to have every detail sorted out immediately, but you’ll need to agree before submitting your completed answers.

our pricing.

How do I contact Complete Case?

1.877.282.0944

Monday – Friday 10 am – 8 pm EST

You can also email the site by going here: https://www.completecase.com/contact/

Final Verdict

CompleteCase.com has everything you need to successfully complete your divorce online, from the comfort of your own home.

The challenge is that you must be able to work diligently to keep costs down since there’s a monthly fee after 30 days. Unfortunately, this isn’t always doable. Chances are you’ll hit a snag with negotiating an agreement with your soon-to-be-ex.

3StepDivorce offers all of the same benefits of CompleteCase.com without the stress that comes with having to finalize your forms within 30 days.

That’s why we recommend 3StepDivorce over CompleteCase.

Check out our full review of 3StepDivorce here – or get started with 3StepDivorce now.

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